FAQ

FREQUENTLY ASKED QUESTIONS

CONTACT US:

If you have questions, concerns, or feedback, please contact info@littlechicagoclothing.com or call 330-353-9159.

DO YOU HAVE A STORE WHERE I CAN SHOP IN PERSON?:

YES! We opened Print & Press Shop & Studios (in partnership with local Canton business, Letterpress Jess) in May 2016! 

Print & Press is located at 429 4th Street NW, Canton, Ohio 44702 - in the Downtown Canton Arts District! 

You can also shop our products at one of our retail stockist locations

 

WHAT ARE YOUR STORE HOURS?:

Print & Press Shop & Studios is open -

Thursday & Friday 12:00 p.m. - 6:00 p.m.

Saturday 10:00 a.m. - 4:00 p.m. *Except on holidays.

Plus - we extend our hours for special events, like Canton First Friday!

 

HOW DO YOUR ITEMS FIT? 

We offer a wide range of styles and fits for women, men and children. Refer to our size chart and the specific sizing recommendations on each product. 

 

ARE YOUR GARMENTS PRE-SHRUNK?

Not unless otherwise noted.  WE ENCOURAGE YOU TO CAREFULLY READ EACH PRODUCT DESCRIPTION. Our garments tend to shrink about a half-size when washed and dried at very high temperatures. We recommend that you follow the washing/drying instructions carefully to ensure long life of the garments. 

Machine wash cold. Tumble dry low. No iron. 

 

WHERE ARE YOUR T-SHIRTS, SWEATSHIRTS, AND TOPS MADE?

All of our apparel is printed or decorated BY HAND in Stark County, Ohio. 

We are very proud that many of our garments are manufactured in the United States.

All of our apparel is sourced from American-owned companies. We are very careful about how we select apparel vendors. Apparel that is manufactured abroad must be created under the following standards:

    • Manufacturers must use low-impact dyes for products. This means that they do not contain any heavy metals or toxic substances, nor are they petrol-chemically based. The absorption (or fixation) rate for these dyes averages 75%, which means we are able to use less dye to produce our colors and less water to rinse them in the process. 
    • We respect and value the rights of workers in all countries and believe in the right to fair and safe workplace conditions.
    • Our vendors use manufacturers that are in accordance with the Fair Labor Association (FLA) Workplace Code of Conduct.
    • Additionally, many of the vendors we use employ factories that are certified by Worldwide Responsible Accredited Production (WRAP), an independent, non-profit team of global social compliance experts.

 

WHAT ARE YOUR SHIPPING OPTIONS?

Our most common shipping service is Standard Ground Shipping via the United States Postal Service (USPS).  We also offer Priority 2-Day Express through the USPS.  In some instances we may use Federal Express (FedEx) and/or United Parcel Service (UPS). International Shipping will be processed by the USPS.

 

HOW SOON WILL MY ORDER SHIP?

Orders with standard shipping usually ship within 2-3 business days.  Please note that promotional or sale items may take longer to process.  Our fulfillment and shipping department is closed on weekends and major holidays.

 

IS YOUR SITE SECURE?

Yes.  We are certified Level 1 PCI DSS compliant.  Your information is protected by a 128 bit SSL certificate.

 

WHAT IF MY ITEMS DON'T FIT?

We will gladly exchange items within 90 days of the original purchase or refund your purchase within 60 days of the original purchase, provided the item(s) are in new condition, with the tag.  Please see our return policy on the checkout page for more information.

 

WHAT IS YOUR PRIVACY POLICY?

Please refer to our privacy policy on the checkout page for details on how we collect and use information submitted to us.

 

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept Mastercard, Visa, American Express, Discover, and PayPal Express Checkout.

 

IS THERE SALES TAX ON MY ORDER?

State law requires that we charge sales tax on all orders shipped in the state of Ohio.

 

I HAVE A GREAT IDEA FOR A SHIRT.  HOW CAN I SUBMIT IT TO YOU?

We can create custom shirts using your idea.  Please click here to see our Custom Printing page for more information.  

Little Chicago Clothing Co. does not solicit ideas for our store, other than for custom print work.  This policy is intended to prevent misunderstandings when a Little Chicago Clothing Co. design may be similar to someone else's idea.  Please do not email any ideas or artwork that we have not previously requested. Any unsolicited ideas or artwork that is sent to us will not be subject to confidentiality, and we are not liable for the use or disclosure relating to your submission.  

 

WHAT IF MY QUESTION DOES NOT APPEAR HERE?

All other questions, concerns, or suggestions may be sent to info@littlechicagoclothing.com